Refund policy

Most items we sell are made to order, and so we only accept refunds for:

• Items lost in transit from us to you
• Items that arrive incomplete, broken or damaged
• Items that are not as described/wrong size
• When you are shipped the wrong item(s)

We unfortunately cannot accept refunds for any other situations - however, do drop us a line (support@scaledindustries.com) and we'll see if we can help you fix the situation without paying for a whole new order.

Please note that an item is only damaged when it is significantly visually different from what is expected; small variations in our artwork are expected, and any custom prints or artwork will only look as good as the original artwork and our color and scaling correction allows.